Health plans are not a savings plan. Health plans do not discount services. They are designed to allow clients to budget for their pet’s recommended annual preventive care. When enrolled in a health plan, we make 11 automatic monthly deductions from the client’s credit card through our secure online payment processing terminal (Heartland). The amount of the deduction will be determined by the specific health plan in which the client has elected. The first time that a pet is enrolled in a health plan, there is an enrollment fee to cover the costs of setting up the plan in our electronic medical system and in the online payment processing center. The client will also make the first month’s payment at that time. If the pet’s plan is renewed within 6 months of it expiring, no further enrollment fees will be charged. If the pet is off of a health plan for more than 6 months, this enrollment fee will be charged again. The enrollment fee is non-refundable.

Health plans can be cancelled at any time, but if more services have been used off of the health plan, the client is responsible for paying the difference. If the health plan is cancelled and the client has paid more than the services provided, we will refund the difference, less the enrollment fee.